Thank you for visiting and shopping at Pastel Threads. We are as excited as you are and cannot wait for you to get your hands on the products you purchased at www.pastelthreads.in.
Following are the terms and conditions that constitute our customer friendly shipping policy
All our orders are processed and dispatched within 3-5 working days. Orders placed on Friday post noon, are dispatched on the following Monday or the next working day.
It usually takes 2-7 business days to deliver your parcel.
Tracking details are emailed to your registered email ID as soon as the order has been dispatched.
PREPAID ORDERS – Free Shipping (Excluding Same Day Delivery orders)
SAME DAY DELIVERY – For prepaid orders placed before 2 pm (only available in Mumbai from Monday- Friday excluding holidays and weekends) – INR 250. Please check with our team on WhatsApp before placing an order.
CASH ON DELIVERY (COD) - INR 150 (Non-refundable.)
You cannot open the box before completing the payment at delivery. COD is applicable on a maximum of INR 20,000 only.
PLEASE NOTE: Once a COD order has been placed on the website, our team will get in touch with you on the mentioned contact number to confirm dispatch. Order will be dispatched only after WhatsApp confirmation by you. If you do not accept your COD order, you will no longer be eligible for COD services from us
For any queries, feel free to reach out to us via WhatsApp on 8591-442-193 or drop us an email on firstname.lastname@example.org